Accuracy averages over 99.6%
You can expect almost zero errors when you order from us due to our extensive use of bar coding and refined processes that we constantly improve through kaizens.
We also track internal errors that you never see, which affect our productivity and internal customer satisfaction. The goal is to make our customer service people more efficient and approachable when you’re on the phone.
Service level averages over 96%
You can depend on us for complete, on-time deliveries. Service level is a single measurement that combines both on-time delivery and 100% fill-rate. It represents how often we deliver orders on-time, complete, without back orders. Annually, we consistently average over 96%.